2018 Program Timeline


November - February 2018
Program promotion and awareness campaign.
February 23, 2018
Participation registration deadline.  Confirmation of registration will be sent within 24 hours.  Companies will then receive an invoice within 15 days (if applicable). Fees are due within 30 days of invoice receipt. If a company needs to withdraw from the program this is the last day to do so without having to pay the withdrawal fee.
February 28, 2018

A Web link for the Email Upload Portal is sent to the primary contact to upload employee email addresses for survey distribution. The deadline to upload the file containing the email addresses is March 2. Companies that need access codes will also request them via this portal (online option only).

Deadline to submit customization requests (optional).

Deadline to request alternate language surveys (if applicable).

March 2, 2018

Deadline to submit your company’s list of employee email addresses to BCG via the Email Upload Portal. This is also the deadline to request any access codes for employees without company email addresses (online option only).

March 2, 2018

A Web link for the BCG Employer Questionnaire (EQ) will be sent to the primary contact at each of the registered companies.

March 9, 2018
If applicable, paper version of the employee survey and postage-paid return envelopes are sent to the primary contact at participating companies for distribution (paper option only).
March 16, 2018

Completed Employer Questionnaires (EQs) are due.

March 23, 2018

Online Employee Engagement & Satisfaction Surveys are sent via email (online option only).

March 30, 2018
Deadline for all paper versions of the employee survey (paper option only).
April 6, 2018

Deadline for all online versions of the employee survey (online option only).

May 2018
BCG prepares and issues notification letters to the participants.
June 2018
The BCG Employee Feedback Reports (if purchased) are sent to participating companies.
June 2018
Publication date for the “Best Call Centers to Work For.” Winners to be honored at the insideARM First Party Summit.

July 2018
Benchmarking portion of the Employee Feedback Report is sent (if purchased).
July 2018
The Employer Benchmark Summary (free) is sent to participating companies.


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